Privacy Policy
SuPort Privacy Policy
Last Updated: 18-08-2023
This Privacy Policy explains how SuPort (“we,” “us,” or “our”) collects, uses, and discloses personal information when you use our services, visit our website suport.sr (the “Site”), or communicate with us (collectively, the “Services”). For the purpose of this Privacy Policy, “you” and “your” refer to users of the Services, including customers, website visitors, and individuals whose information we collect.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy periodically due to operational, legal, or regulatory changes. The revised Privacy Policy will be posted on the Site, and we will update the “Last Updated” date accordingly.
Collection and Use of Personal Information
To provide the Services, we collect and have collected personal information about you from various sources, as outlined below. The types of information we collect and use depend on your interactions with us.
In addition to the specific uses mentioned below, we may use collected information to communicate with you, provide Services, meet legal obligations, enforce terms of service, and protect our rights and those of users or others.
Types of Personal Information We Collect
We gather personal information from different interactions with the Site and Services. “Personal information” refers to data that identifies, relates to, describes, or can be associated with you. The following sections detail the categories and specific types of personal information we collect.
Information You Provide Directly
Personal information you directly submit through our Services may include:
– Basic contact details (name, address, phone number, email)
– Order information (billing and shipping address, payment confirmation)
– Account information (username, password, security questions)
– Shopping information (viewed items, cart contents, wishlist)
– Customer support information (communication content)
Certain Services features may require your direct information submission. Opting not to provide such information might limit your access to specific features.
Information Collected via Cookies
We automatically collect certain interaction-related data (“Usage Data”) through technologies like cookies, pixels, and similar tools (“Cookies”). Usage Data includes site access, account use, device and browser data, IP address, network connection, and other interaction specifics.
Information Obtained from Third Parties
We may receive data about you from third parties, including vendors and service providers, such as:
– Support partners, e.g., Shopify
– Payment processors for transaction fulfillment
– Online tracking technologies for site use analysis
Third-party data received will be treated per this Privacy Policy. We are not responsible for third-party data accuracy or policies. Refer to “Third Party Websites and Links” below for more details.
How We Use Your Personal Information
– Providing Products and Services: To fulfill our contractual obligations, we use personal information for order processing, account management, and communication related to transactions.
– Marketing and Advertising: We may send marketing materials or show advertisements based on your preferences, enhancing user experience.
– Security and Fraud Prevention: Detecting and preventing fraud or unauthorized activity, safeguarding your account.
– Communication: Offering customer support and refining Services based on user feedback.
Cookies Usage
Like many sites, we employ Cookies to enhance functionality and analyze user interactions.
Cookies improve the Services, but rejecting or removing them might hinder functionality and cause issues with service availability or features. We also allow third parties to use Cookies for enhanced service, product, and advertising tailoring.
Disclosure of Personal Information
Under this Privacy Policy, we may disclose personal information to third parties for legitimate purposes, including:
– Vendors and Service Providers: To manage Services-related tasks (e.g., IT, payment processing, analytics).
– Business and Marketing Partners: For services provision and marketing activities, with partners like Shopify.
– Consent: With your approval or direction for specified disclosures.
– Affiliates: Within our corporate group, ensuring business success.
– Business Transactions: In mergers or legal proceedings, to meet legal obligations.
During the past 12 months, we have disclosed categories of personal information, such as identifiers, commercial information, and internet activity data. Disclosures served the outlined purposes.
User-Generated Content
Publicly posted content (reviews, etc.) may be accessible by anyone and is beyond our control. We’re not liable for public content privacy or security.
Third-Party Websites and Links
Links to third-party sites on our Site are subject to their terms and privacy policies. We’re not responsible for third-party site content, policies, or security.
Children’s Data
The Services are not for children’s use, and we don’t knowingly collect data from minors. If you’re a minor’s parent or guardian and believe we have their data, contact us for deletion.
Security and Data Retention
Although we apply security measures, no method guarantees absolute data security. Data transmitted to us may not be secure during transit. Don’t share sensitive info through unsecured channels. Data retention depends on various factors like account maintenance, legal compliance, and dispute resolution.
Your Rights and Choices
You may have certain rights regarding your personal information, including access, deletion, correction, and portability, depending on your jurisdiction. You also have the right to opt-out of certain data processing activities.
To exercise these rights or for inquiries, contact us using the provided contact details. We’ll respond in accordance with applicable law.
Complaints and Contact
For privacy-related complaints or questions, please reach out to us using the provided contact information. If you’re unsatisfied with our response, you may contact your local data protection authority.
International Users
By using the Services, you consent to personal information processing, transfer, and storage outside your country, including in the United States. We ensure data transfer legality by complying with recognized transfer mechanisms, such as Standard Contractual Clauses.
Contact Us
For any questions, concerns, or to exercise your rights, contact us at:
Email: info@suport.sr
Location: Paramaribo, Suriname